Privacy.

Who we are

HushWell is a trading name of Sutton Plumbing Ltd (Littlehampton, West Sussex). We decide how your details are used (we are the “data controller”). Questions: hello@hushwell.co.uk.

What we collect

What you give us: name, phone number, email, address and postcode, details about your home and heating, photos you send (for example of your boiler), and messages – including what you type into Gary, our AI chat.

When you pay: Stripe takes your card details – we never see or store them. We keep a record of what you bought and paid.

When you visit the site: cookies and similar tools tell us which pages are visited and which adverts work (Meta Pixel, Google Analytics). See “Cookies” below.

Why we use it

To give you a price, book and carry out the work, send certificates and invoices, and look after your warranty (contract).

To keep legal records such as gas safety records and accounts (legal obligation).

To call or message you about the quote you asked for, and to improve our website and adverts (legitimate interests). We only send marketing you can opt out of at any time – reply STOP or email us.

Who we share it with

Only companies that help us run HushWell, under contract: Stripe and Klarna (payments), GoHighLevel (customer records, texts and emails), Google (email, analytics), Meta (adverts measurement), Supabase and Vercel (our secure systems), Anthropic (runs Gary, our AI chat), Sage (accounts) and the boiler or air conditioning manufacturer (warranty registration).

Gas Safe Register and Building Control get the details the law requires when we fit a gas appliance.

We never sell your details.

How long we keep it

Quotes that don’t go ahead: up to 2 years. Customers: 6 years after the last job (tax law). Gas safety records: at least 2 years, usually longer so we can help you. Then we delete it.

Cookies

Essential cookies keep the site and your basket working. Analytics and advert cookies (Meta Pixel, Google Analytics) help us see what works. You can block them in your browser settings – the site still works.

Your rights

You can ask for a copy of your details, ask us to correct or delete them, object to how we use them, or ask us to stop marketing. Email us – we reply within one month, free of charge.

If you are unhappy, you can complain to the Information Commissioner’s Office (ico.org.uk, 0303 123 1113).

Contact

hello@hushwell.co.uk · 020 3538 1262 (London) · 07460 044801 (West Sussex)