Refunds.

Cancel free up to 48 hours before

Changed your mind? Cancel up to 48 hours before your fitting or visit day and we refund everything you paid – deposit or full payment.

Inside 48 hours of the day, the £250 deposit is kept to cover the engineer’s day and parts we have already ordered for you.

Your 14-day legal right

You have 14 days from booking to cancel for any reason (Consumer Contracts Regulations).

If you ask us to start the work inside those 14 days and then cancel, you pay only for the work already done.

If the price changes after the photo check

New boiler and air conditioning prices are confirmed after a quick photo check. If the price changes and you don’t want to go ahead, you get a full refund – no questions.

If something isn’t right

If our work isn’t right, tell us and we come back to put it right free of charge – that is our workmanship guarantee.

Boilers, heat pumps and air conditioning units are covered by the manufacturer’s warranty for the years shown on your quote. We register it for you and deal with the manufacturer if anything goes wrong.

Heating not back on by 6pm on fitting day (like-for-like boiler swaps)? We pay you £200.

Care plans

Boiler Care has a 12-month minimum term. After that you can cancel any time – just tell us and the next payment won’t be taken.

The Landlord Gas Plan can be cancelled any time before the next monthly payment.

How you get your money back

Refunds go back to the card, Apple Pay, Google Pay or Klarna account you paid with, within 5 working days of us agreeing it. Your bank may take a few more days to show it.

If you paid with Klarna, Klarna updates or cancels your instalments.

How to cancel or ask for a refund

Email hello@hushwell.co.uk or call 020 3538 1262 (London) / 07460 044801 (West Sussex), Mon–Sat 8am–6pm. Please give your name and postcode.

HushWell is a trading name of Sutton Plumbing Ltd.